Anton’s Product Quality and Services Objectives in 2024

 

 

Quality Management and Control

 

We strictly comply with the requirements of the Product Quality Law of the People's Republic of China, the Standardization Law of the People's Republic of China, the Regulations for the Implementation of the Standardization Law of the People's Republic of China and other applicable laws, regulations and standards. We fully integrate quality management practices to ensure the provision of high-quality, sustainable products and services to our customers.

In line with the concept and requirements of QHSE management, Anton has made unremitting efforts to improve its quality management system. In FY2023, we obtained the API Q1、API Q2、API 5CT、API 7-1、API 11B、API Spec 11D1、API 14A、API 14L、API 19AC and ISO 9001:2015 quality management system certifications.

Internally, we have formulated policies and systems such as the Quality Planning Management Program, to establish standards for product and service quality objectives, product realization, measurement and analysis. These initiatives define the responsibilities and authority of each unit, regulate all operational processes, and ensure the continual improvement of quality. We have consistently enhanced quality inspection requirements and control processes, and developed NonConforming Output Control Procedures to identify and manage all nonconforming outputs during production and service processes, ensuring strict quality control. To enhance the efficiency of quality management, we have implemented online quality control management through digital platforms such as the intelligent production operation platform, production command system, and CRM system.

To cultivate a culture of quality among our employees, we provide comprehensive training opportunities, including online and on-site training sessions. Our training curriculum covers Anton Lean Operation Training, Customer-Centered QHSE Management Training, Overview of Anton Technologies, Operation Information Management Methods Training, and Work Safety Regulations. Through these initiatives, we continuously enhance our employees' awareness and skills in quality management.

 

 

Optimization of Services

 

“Customer centricity” is a core value for Anton. We prioritize the rights and interests of our clients, aiming to enhance client satisfaction and achieve mutual success through personalized services and optimized client experiences.

 

Quality Services

 

Letters of commendation from clients 155  Anton's customer satisfaction stood at 98.90 %

 

We prioritize customer needs and have implemented a customer-centered QHSE management model. Embedding "customer centricity" throughout our operational and service management processes, we have enhanced customer management within core business processes and established customer profiles through our online systems. These initiatives have enabled us to gain deeper insights into customer satisfaction levels regarding the quality of our products, deliveries, and services. In addition, we analyze survey results and customer satisfaction trends to address the root causes of dissatisfaction, ensuring that our products, deliveries, and services align with customer needs and enhancing our performance in achieving customer satisfaction.

We have continuously improved the management of customer communication by leveraging the CRM system to establish a comprehensive customer database. We utilize various channels to gather customer feedback, including the Company's portal website, "Anton Oilfield Services Group" WeChat public account, Anton online service website, CRM system SMS cloud service, opinion boxes, customer satisfaction surveys, customer visits, and other online and offline methods. These channels facilitate seamless communication with our customers, ensuring their feedback is effectively received and promptly addressed. We collect and organize customer feedback, tracking the timely implementation of corrective actions. Upon receiving customer feedback, we develop and execute a corrective action plan, providing feedback to the customer upon completion. Following this process, we fill in the Customer Opinion Rectification Tracking Form. By analyzing customer feedback, we generate the Customer Dissatisfaction Analysis Report, evaluating and summarizing project satisfaction levels. Additionally, we conduct regular customer satisfaction surveys in accordance with the Customer Satisfaction Management Procedures to further understand customer demands.

 

 

Case: The integrated turnkey project sets a record for the highest vertical well production in Fuxian

 

Fuxian is a typical ultra-low permeability tight gas reservoir, characterized by its small pore and throat structure, making it prone to contamination. The reservoir's production capacity heavily relies on robust drilling reservoir protection, hydraulic fracturing design, as well as the execution of fracturing techniques, gas testing construction, and f luid performance upon entry into the well. However, the client's technical capabilities were not sufficiently advanced to efficiently exploit the reservoirs and achieve economic profits. Therefore, it became imperative for the client to explore matching technologies.

The Company delivered maximum value to the client through a range of advanced design and tracking and adjustment technologies. Employing an integrated geological engineering design approach, we conducted refined segmentation, clustering, and point selection. Through comprehensive analysis of borehole trajectories and logging data, supported by geological modeling software, we tailored modifications for different reservoirs to maximize seam control volume. Differentiated designs were implemented, considering the seepage and filtration loss requirements in various well sections. Additionally, we utilized viscosified dry powder fracturing fluid to minimize reservoir damage, coupled with the addition of nano waterproof locking additives to mitigate damage post large-scale fluid injection. Low-permeability reservoir modifications were carried out at each section and cluster, with real-time monitoring and adjustment aided by nitrogen assistance. The Company eventually assisted the client in realizing the unimpeded flow rate of up to 50,000-83,000 m³/day, creating a new height of tight sandstone gas reservoir production in Fuxian.

 

 

Case: Anton's professional technical services has made significant contributions to supporting Halfaya oilfield's efforts to realize an annual production exceeding 20 million tons

 

The HF1341-S1341H2 well in Halfaya oilfield is located in the southwest of Iraq, which is a NW-SE trending long axis backslope, with a stable occurrence on the two flanks and a complete backslope reservoir structure. This well is the pilot experimental well for the client to develop horizontal wells in Sadi oil reservoir. The Company adopted BHWEI organic salt drilling fluid system to effectively keep the borehole clean and alleviate the "back pressure issue" of the drilling tools. By optimizing the combination of drilling tools, the safety of horizontal section drilling was improved. The Company analyzed the connection between stratigraphic structure and drilling direction through tectonic map, and selected appropriate power tools and drilling parameters to realize trajectory control and reduce slipping. The project was significantly improved in speed and efficiency through advanced process technology. The planned project duration was 80 days, but the project was completed in 67.17 days, which was 16% faster, saving about 1 million dollars for the client.

The S1341-S1341H2 well in Halfaya oilfield, Iraq, with a 2,058.12-meter lateral displacement, hit a record high among the same type of wells. It also achieved the longest horizontal section in Sadi with the largest well inclination of 80.42 degrees in the gypsum rock section, which represents the largest well inclination in Iraq's high-pressure gypsum rock formation. This project marks the significant progress of the pilot experiment of the horizontal wells of the Sadi reservoir, and is a valuable example for the construction of the same type of wells in the future.

 

Case: Anton Digital Services Team delivered perfect project to the client

 

In September 2023, the delivery ceremony of the EBS Operation Command Center project built by Anton Digital Services Team was successfully held in the S2 Camp of the East Baghdad Oilfield. The project is not only about software system and facilities, but also the improvement of the EBS oilfield management concept. Through the remote monitoring system of drilling wells in the Operation Command Center, the Company realized real-time data collection, transmission, processing and analysis at the drilling site. This helped to ensure the smooth operation of drilling wells, which is a new and intelligent mode of drilling operation management with high efficiency and safety, and will contribute to higher oilfield production.

 

 

Responsible Marketing

 

In compliance with the Advertising Law of the People's Republic of China and other applicable laws and regulations, we have standardized the promotional content on the Company's official website and consistently enhanced the Company's advertising compliance management. Furthermore, we have conducted training sessions on advertising compliance, educating employees on the regulations and requirements pertaining to advertising compliance, and illustrating the importance and necessity of responsible marketing through typical cases. These initiatives have significantly heightened our employees' awareness of responsible marketing practices.

 

Clients’ Privacy and Information Security

 

Anton places a strong emphasis on safeguarding customer assets and rigorously protects the privacy and confidential information of customers in alignment with the Anton Confidentiality Management Measures. Information pertaining to confidentiality is categorized into three tiers: "top secret," "confidential," and "secret." These data encompass company business secrets, and specific management regulations and informed rights are established for each level of confidential information. Detailed management regulations are also outlined for the utilization, transfer, disclosure, and storage of this information.

Anton places great importance on information security protection, requiring all employees to sign a legally binding information confidentiality agreement upon joining the Company. Additionally, Anton offers comprehensive information security training to employees through both online and offline channels. This training aims to educate employees on identifying phishing emails, recognizing false and fraudulent information, preventing information leakage, and defending against computer hacking attempts. These efforts are geared towards enhancing employees' information security awareness and relevant capabilities. Meanwhile, we also require them to conduct quarterly information security self-examination to better protect their own information security.

 

Innovation Management

 

Stimulation of Innovation Vitality

 

We adhere to the philosophy of innovation-driven development, continuously enhancing our innovation working mechanism. We have formulated the Measures for the Management of Production and Construction Projects, ensuring the implementation of the Company's technological development plan and strengthening the management and supervision of production and construction projects. Additionally, we have established a comprehensive R&D project management system to standardize project approval, process management, and results acceptance.

Our R&D investment has consistently grown, with annual adjustments based on the Company's actual business development. We incorporate R&D investment into the Company’s annual budget to ensure sufficient resources for developing new products and technologies. We have created competitive policies to attract and train talent, supported by the Measures for Scientific and Technological Rewards. Through equity incentives and scientific research bonuses, we aim to unleash the creativity and passion of our R&D personnel while retaining high-level talent. We have incorporated innovation ability into the scope of employee performance appraisal, and have given recognitions and rewards to teams and individuals with outstanding innovative contributions. We foster a culture of innovation by actively encouraging our employees to propose innovative ideas and suggestions. We advocate an innovative environment where everyone is empowered to experiment and challenge norms. We continuously learn from innovation-related suggestions to update Anton's innovation approaches and have compiled Anton's Four Steps to Product Innovation. We have strengthened cooperation with industry, academia, and research institutes, promoting cross-departmental and cross-disciplinary collaborative innovation within the Company. While advancing the development of the Company's technological resources, we have initiated research collaborations with several renowned universities, including China University of Petroleum (Beijing), China University of Petroleum (East China), Southwest Petroleum University, Chengdu University of Technology, to diversify the sources and paths of technological innovations. In FY2023, the Science and Technology Association of Anton Petroleum Technology (Group) Co., Ltd. was officially established.

 

 

Innovative R&D Achievements

 

Anton actively promotes the application of technology research results and collaborates with partners to drive precise engineering innovation. We consistently publish new technologies, products, and successful cases that can be replicated. In FY2023, Anton completed 62 product and technology R&D projects; Anton was awarded as one of the 2023 National SRDI "Little Giant" Enterprises and ranked 31st in the list of “2023 Beijing Top 100 Private Enterprises in Social Responsibility”.

 

Anton’s major technology achievements in FY2023

 

 

Digital Transformation

 

Driven by data and empowered by digital intelligence, Anton continues to promote digital transformation and build an all-around digitalized Anton covering products, business to management through six platforms.

 

 

Contributions to Industry Development

 

We have actively engaged in technology promotion and exchanges. To facilitate this, we established our WeChat public account "Oil Mates" and developed an online platform for partners to share and co-create. In FY2023, we successfully organized three professional technology conferences: the inaugural Specialized, High-end and Innovation-driven Technology Conference, the Reservoir Geology Conference, and the Digital Intelligence Technology Conference. In addition, we actively participated in various industry exchanges, including the CIPPE Beijing International Petroleum & Petrochemical Technology and Equipment Exhibition, Xinjiang International Petroleum & Petrochemical Technology and Equipment Exhibition, and ADIPEC Exhibition. These platforms provided opportunities for us to share our innovation achievements with partners and contribute to the advancement of the industry as a whole.

 

Case: Anton attended the 2023 Abu Dhabi International Petroleum Exhibition and Conference (ADIPEC 2023)

 

As the most influential and largest professional exhibition in the global energy industry, this edition of ADIPEC featured 30 national pavilions and attracted nearly 2,200 well-known oil, gas, and energy companies to participate, along with more than 160,000 visitors from 164 countries, as well as 15,000 global decision-makers and energy CEOs. During the exhibition, Anton, as an innovative and globally leading integrated oilfield technology service exhibitor, received visits and engaged in close exchanges with numerous government representatives, international oil companies (IOCs), national oil companies (NOCs), international energy companies (IECs), technology service companies, and industry partners.

 

 

Case: Anton 2023 Digital Intelligence Technology Conference

 

In December, 2023, the first Anton Digital Intelligence Technology Conference was held in Chengdu. Under the theme of "Digital Intelligence Empowers Global Oil & Gas Industry, Innovation and Collaboration Guarantee a Promising Future", the conference was also open for online participants. We invited 17 representatives from various units of Anton to share their achievements and typical cases of digital intelligence construction in various fields, such as smart employee community, smart factory, cloud business platform, industrial AI, smart oilfield, as well as their experiences in achieving cross-field operation. Discussions about how digital intelligence can empower our businesses and the whole industry was another highlight of the conference.

 

IPR Protection

 

As of December 31,2023, Anton has obtained a total of 420 intellectual property rights

 

We respect and protect intellectual property rights and follow the Patent Law of the People's Republic of China, the Trademark Law of the People's Republic of China, the Copyright Law of the People's Republic of China and other applicable laws and regulations. We have formulated our Intellectual Property Management Procedures to standardize the Company's intellectual property management process, promote the application of scientific and technological achievements, and guard against the legal risks of intellectual property rights.

 

Each department of the Company has designated a specialized knowledge management specialist responsible for the daily management and maintenance of intellectual property rights. We prioritize the protection of our intellectual property rights by consistently filing for patents, trademarks, and copyrights for our innovations. Moreover, we have implemented a stringent commercial secret protection mechanism to regulate the entire chain of management for the generation, transmission, storage, and destruction of confidential information, thus preventing information breaches. In the event of intellectual property rights infringement, the Company promptly initiates the legal remedy procedure and takes appropriate measures to safeguard its legitimate rights and interests.

We conduct regular training on intellectual property rights to ensure that our employees are well-informed about the ownership of job-related inventions and creations, the importance of commercial secret protection, and the consequences of violating intellectual property laws and regulations. These trainings serve to enhance their awareness and ability to protect intellectual property rights effectively. We remain vigilant about changes in international intellectual property rules and actively participate in international intellectual property affairs to strengthen our ability to protect intellectual property rights across borders. Furthermore, we emphasize intellectual property searches during product development and market expansion efforts to avoid infringing upon others' intellectual property rights.