Anton’s Product Quality and Services Objectives in 2024

 

 

Strengthening Quality Management and Control

 

Anton strictly follows the Product Quality Law of the People's Republic of China, the Standardization Law of the People's Republic of China, and the Regulations for the Implementation of the Standardization Law of the People's Republic of China, and other relevant laws, regulations, and standards. We prioritize comprehensive quality management as a key aspect of corporate development. We have established a quality management system that covers the entire lifecycle of the product, including design, manufacturing, process management, and quality inspection. We conduct targeted quality control and optimization in phases to ensure the product quality is controllable at every phase. To ensure that every aspect of product manufacturing strictly complies with safety standards, the company actively participates in quality management system certifications and other qualification evaluations. In 2024, we have passed the ISO 9001:2015 Quality Management System
certification.

Quality Management System

 

We have developed the internal management system of the Quality Planning Management Program, which provides standardized norms and guidance for setting quality targets for our products and services, product realization, measurement analysis, and continuous improvement. These systems clearly define the responsibilities and authorities of each department, standardize quality planning procedures including quality objectives, product and service realization, monitoring and measurement, and analysis for improvement, ensuring orderly quality management work and promoting a steady increase in quality levels.

 

Product Inspection

 

To further standardize quality management and ensure product quality, we have compiled the Non-Conforming Output Control Procedures, which systematically identify and strictly regulate all products that do not meet requirements during production and service processes. In the case of serious non-conforming products, after approval by the company's management, we should actively and promptly initiate a product recall and take measures such as replacement, temporary substitution, or compensation as appropriate, with recalled products being disposed of. By establishing a rapid response and accountability recall mechanism, we can take corrective and preventive measures in a timely manner when issues are identified, preventing non-conforming products from further circulation and expanding negative impacts. Meanwhile, we regularly conduct data analysis and root cause tracing of non-conforming outputs, continuously optimizing production processes and service standards to ensure that the products and services we deliver meet high-quality standards.In 2024,the Company did not experience any product recalls due to quality and safety issues.

 

To ensure product quality standards while improving the efficiency of quality management and saving manpower and resources, we actively promote the digitalization transformation in the field of quality management. Relying on digitalization tools such as the intelligent production and operation platform, production intelligent control platform, and CRM customer relationship management system, we achieve online intelligent management of quality control, improving the precision and execution efficiency of quality management and control, offering strong support for the continuous improvement of product quality.

Moreover, the company provides various forms of product quality compliance special training for employees, such as Customer-Centered QHSE Management Training, All-Around Technical Introduction of Anton, and Operation Permit Management Training. Through on-site workshop visits and specific case analyses, these trainings help new employees quickly master key skills and product delivery points, improving work efficiency and product quality control capabilities.

 

 

Optimization of Service Experience

 

The company adheres to the value of customer centricity, highly values customer needs, and has established a CustomerCentered QHSE Management Model. We continuously optimize service processes, strengthen the construction of the service team, and strive to provide more professional, efficient, and attentive services to meet the diverse needs of our customers.

 

High-Quality Products and Services

 

To enrich the content of customer project services and solidify customer relationships, the company has developed and implemented the Base Construction Framework Method. This method aims to achieve high-quality service delivery through lean operation management of existing projects, thereby promoting the growth of new businesses. We adopt a strategy of "using the old to promote the new", driving the diversified development of services, product lines, and customer resources.

Simultaneously, the company has also formulated the Special Work Management Measures for New Market Development, ensuring responsibility is assigned to individuals, and tasks are delegated layer by layer. We combine online oilfield industry databases with offline market promotion activities to conduct in-depth analysis and evaluation of existing customers. We pay special attention to potential customers and categorize them into five star levels based on business development prospects and the closeness of cooperation. This classification method helps us target new customers effectively, uncover new market opportunities, expand our global market network layout, and form new business growth points. To ensure the effective execution of new market development work, the company conducts periodic inspections and supervision through regular meetings, monthly discussions, and other forms, improving work efficiency and ensuring our market development strategies are implemented smoothly.

 

The company recognizes the importance of communication with customers and has developed the Customers' Four Steps to Experience Management. This involves collecting highlights and suggestions on customer experience, compiling summary reports, and fostering a customer experience mindset among all employees, ensuring that there are no blind spots or gaps in the entire process of customer experience management, thereby enhancing brand value and market competitiveness.

To further optimize customer management, the company has adopted an online customer relationship management (CRM) system, using digitalization to establish and manage customer profile archives. We utilize information-based tools for satisfaction evaluations, collect feedback through online follow-ups, and develop rectification plans based on this feedback, achieving efficient customer management.

We have formulated the Customer Satisfaction Management Procedures, perfecting the management and implementation methods for customer satisfaction surveys. The company conducts at least one survey per quarter, collecting and analyzing customer feedback to implement customer satisfaction surveys. Regular satisfaction surveys help us gain a deep understanding of customer satisfaction with the company's product quality, delivery efficiency, and service levels, and analyze satisfaction trends. In response to areas of dissatisfaction identified in survey results, we quickly identify the main causes and take appropriate corrective and rectification measures. These measures ensure that our product quality, delivery speed, and service standards accurately meet the actual needs and expectations of customers, thereby enhancing market sensitivity and service capabilities. In 2024, the average score of customer satisfaction for Anton's global business division was 98.10. We will continue to optimize service processes and quality, devoted to continuously improving customer satisfaction.

 

To ensure the smooth communication and feedback channels for customer complaints, we utilize a variety of online and offline channels, including the company's official website, the WeChat public account of Anton Oilfield Services Group, the Anton online service website, SMS cloud services through the CRM system, and customer visits, to quickly gather feedback on product quality or services. We immediately initiate a response mechanism, make timely rectifications, and conduct follow-up visits. We strictly document the entire feedback handling process in the CRM system, which not only facilitates our real-time tracking and implementation of customer issue resolution but also provides detailed data support and reference for subsequent work improvements.

 

 

Case: Roc Oil Corner 70 Well Site Pressure Boosting Dehydrogenation Project Expansion Reaches New Daily Processing High

 

On January 22, 2025, the daily processing capacity of the Roc Oil Corner 70 well site pressure boosting dehydrogenation project successfully exceeded 3.3 million cubic meters. Since the project went into production in April 2023, it has undergone several technical transformations and expansions. The Asset
Leasing Services Group reasonably adjusted the process sequence and division of labor, overcame numerous difficulties, and successfully increased the daily processing capacity from the initial designed capacity of 1.95 million cubic meters per day to the current level. The annual processing capacity of the project is expected to exceed 1.1 billion cubic meters after the expansion, with an additional one-third of revenue. The successful expansion and efficient operation of the Roc Oil Corner 70 well site pressure boosting dehydrogenation project demonstrate the excellent organizational and coordination capabilities of the Asset Leasing Services Group and validate its professional strength and efficient execution in complex project management.

 

 

Responsible Marketing

 

The company always adheres to the Advertising Law of the People's Republic of China and other relevant national laws and regulations, devoted to implementing responsible marketing, advertising, and sales policies. We insist on integrity as the foundation and resolutely prohibit providing any sales plans that may be unfair or misleading to customers. In the design and promotion of products and services, we always highlight ensuring the accuracy and transparency of information to prevent any adverse effects on customers.

 

Clients’ Privacy and Information Security

 

The company resolutely protects customer privacy and information security, has formulated the Anton Confidentiality Management Measures, and established a comprehensive commercial secret protection mechanism. This mechanism implements full-process control over the generation, transmission, storage, and destruction of confidential information to prevent the risk of leaks. The company's information confidentiality follows the principles of compliance, strict secretkeeping, division of responsibilities, and strict processes. Commercial secrets are categorized into three levels based on importance: "top secret", "confidential", and "secret", with clear provisions on the scope of knowledge and management requirements for each level. To ensure the implementation of confidentiality responsibilities, the company has established a hierarchical management system, with department heads and personnel involved in secrets assuming corresponding levels of confidentiality duties. Besides, the company has developed strict confidentiality operational procedures and a supervision and inspection mechanism. This year, the company was awarded the "2024 DAMA Data Governance Best Practice Award", and the Anton Group Majnoon Oilfield Project Department obtained the ISO/IEC 27001:2022 Information Security Management System certificate.

To deepen the confidentiality awareness of all employees, the company requires new employees to sign a Confidentiality Agreement upon hiring, clearly defining their confidentiality obligations and liabilities for breach. Furthermore, the company has established an incentive mechanism to encourage employees to actively engage in confidentiality work. Employees who can timely discover and report potential leak risks, propose effective confidentiality measures, or excel in other confidentiality work will be recognized and rewarded.

 

Meanwhile, the company has launched a variety of information security training programs aimed at comprehensively improving employees' information security knowledge and skills. These trainings not only teach employees how to effectively identify phishing emails, false information, and scam tactics but also provide specific strategies for preventing information leaks and defending against hacker attacks. To consolidate the outcomes of the training, the company has implemented a quarterly information security self-inspection system, ensuring that employees continuously enhance their information security protection capabilities and form long-term security awareness and behavioral habits.

 

 

Technology Innovation Management

 

Anton always regards technological innovation as an important component of its corporate strategy, dedicated to driving the energy industry's transformation towards efficiency, sustainability, and intelligence through research and development investment, technological breakthroughs, and the transformation of outcomes.

 

Innovation Management System

 

Anton highly values innovation-driven growth, updates its innovation management methods, and continuously promotes the establishment of a new type of technology innovation system that spans the entire lifecycle of innovative technology products and the entire industry chain. We strive to create a new business model that is eco-friendly and involves multi-party collaboration. We continuously enhance our comprehensive support capabilities for large-scale energy projects, explore new technologies to support capital operations and business financialization, optimize decentralized management, and improve the quality of the Amoeba management model, aiming for refinement and breakthroughs in every management aspect. Moreover, Anton has formulated the Measures for the Management of Production and Construction Projects, providing systematic planning and management for technology development projects, clarifying the professional experience and technical capability requirements for project leaders, and ensuring the efficient progress and smooth implementation of the company's production and construction projects.

 

Stimulation of Innovation Vitality

 

We always see research and development innovation as the core driving force for the company's development, dynamically adjusting the proportion of research and development investment according to business needs each year and incorporating it into the annual budget to ensure sufficient resources for the development of new products and technologies. We recruit technical professionals with a global perspective annually, establish an advisory committee, and invite top industry external advisors to provide professional consultation and guidance for the technological development of various units, ensuring a robust talent pool. Meanwhile, Anton has established technology centers in regional companies across the company, upgraded research and development centersin international locations such as Dubai and Cairo, and supported the construction of a global technology network.

Anton encourages technical staff to actively engage in the independent research and development of products and technologies and the transformation of outcomes. We have established the Measures for Scientific and Technological Rewards, using equity incentives, research bonuses, and other methods to attract and retain high-end research and development talents, stimulating the enthusiasm and creativity of research and development personnel. Simultaneously, we have integrated innovation capability into the employee performance evaluation system, recognizing and rewarding teams and individuals who have made outstanding contributions to innovation, fostering an organizational culture that encourages, respects, and dares to innovate.

 

Anton strengthens the deep integration of industry, academia, and research, promotes cross-functional and cross-disciplinary collaborative innovation within the company, and formulates Anton's Four Steps to Product Innovation, to facilitate joint innovation with customers and achieve the standardization and scaled promotion of innovative products. To comprehensively accelerate the accumulation and upgrade of technological resources, we actively establish research collaborations with renowned universities such as China University of Petroleum (Beijing), China University of Geosciences (Beijing), Southwest Petroleum University, and Northeast Petroleum University, broadening the sources and pathways for technological innovation.

 

Digital Transformation

 

This year, Anton kept abreast of industry trends and formulated the Management Measures for Data Visualization Development and Operations Services, continuously advancing the research and development of AI application products in the industry. The company is dedicated to building a digital intelligence platform that covers the entire chain of products, business, and management, achieving a transformation towards all-scenario applications, and comprehensively enhancing the company's level of intelligence and operational efficiency. In 2024, the company was recognized as "Smart Innovation Benchmark Enterprise" and "2024 Annual Leader in Corporate Intelligent Leadership", with its projects selected as "AI Application Benchmark Cases", "Typical Case of AI Empowering New Industry by the Ministry of Industry and Information Technology", and "Energy Industry Digitalization Model Cases", and its products obtained the AI Large Model Industrial Application Capability Evaluation Certificate.

To comprehensively promote the management process of digital intelligence transformation and upgrading, Anton has organized a series of artificial intelligence skill training activities aimed at enhancing the management efficiency of the entire company. These training activities help the company's managers and employees understand the principles of artificial intelligence technology and master practical application methods in different management scenarios, effectively promoting the company's steady progress on the path of digital intelligence transformation.

 

Intellectual Property Rights (IPR) Protection

 

Anton attaches great importance to the protection and management of intellectual property rights, strictly abides by relevant lawsand regulations such as the Patent Law of the People's Republic of China, the Trademark Law of the People's Republic of China, and the Copyright Law of the People's Republic of China, and has formulated the company's IPR Management Measures to standardize the management process of IPR, promote the transformation and application of scientific and technological outcomes, and prevent legal risks related to IPR. Anton commits that the products or services provided do not infringe on the IPR and other legitimate rights and interests of any third party. This year, Anton filed 40 new patent applications, obtained formal authorization for 25 patents, received authorization for 17 domestic software copyrights, and published 39 technical papers. To accumulate and solidify the company's knowledge assets, achieve the co-creation, sharing, orderly transfer, and effective application of knowledge within the company, Anton has established an online enterprise knowledge management platform, realizing the dynamic management and internal sharing of IPR information. In 2024, the company optimized the catalog function of the knowledge management platform and established a management ledger for qualification certificates and IPR. Focusing on the Company's core business processes, a total of over 27,000 items related to production construction, marketing, and operation projects, including plans, summaries, and cases, were accumulated and archived throughout the year; more than 30,000 management support reports and summary documents were managed; and over 110 new types of technical, operational, and management electronic online training courses were created.

To ensure the professionalism and systematicness of IPR management, the company has established a dedicated department for the daily maintenance and management of IPR, covering copyright, patent rights, technology secrets, and trademark management. We focus on the protection of innovative outcomes, promptly apply for patents, trademarks, and copyrights for new technologies, products, and brands to ensure that innovative outcomes are legally protected.

The company has established a knowledge management incentive system designed to inspire employees' enthusiasm for participating in knowledge management, ensuring the sustainability and normalization of the company's knowledge management. We encourage employees to actively maintain the company's IPR and provide rewards for employees who have made significant contributions in the creation, protection, management of IPR, and the transformation of scientific research outcomes, as well as those who effectively prevent infringement behaviors and protect the company's IPR. Meanwhile, for any act of unauthorized copying or other forms of infringement of the company's IPR, we will promptly initiate legal proceedings and take all necessary measures to protect the company's legitimate rights and interests, ensuring that our innovative outcomes and business interests are properly protected and not infringed upon.

 

 

Contribution to Industry Development

 

Anton actively promotes exchanges and resource sharing with outstanding enterprises in the industry and is devoted to achieving efficient sharing and optimal allocation of resources, with a view to jointly advance the innovative development and sustained prosperity of the industry through mutual learning and complementing each other's strengths. In 2024, Anton hosted the 1st Anton Oil and Gas Reservoir Geotechnology Conference, participated in industry exchange activities such as the Abu Dhabi International Petroleum Exhibition and the Beijing International Oil Exhibition, boosting the development of the industry.

Moreover, Anton is dedicated to expanding international cooperation channels, thereby continuously enhancing its brand’s global competitiveness. This year, Anton’s successful inclusion as “member of the APEC Energy Partner Network” by the National Energy Administration not only serves as an authoritative recognition of the Company’s international influence, but also lays a significant foundation for our global expansion. Leveraging this platform’s advantages, Anton will further intensify strategic collaborations with energy agencies and multinational corporations worldwide to accelerate the establishment of a global energy cooperation network.

 

Case：The 1st Anton Oil and Gas Reservoir Geotechnology Conference Held at Xi'an Shiyou University

 

On January 6, 2024, the one-day 1st Anton Oil and Gas Reservoir Geotechnology Conference was grandly held at the Conference Center of the Yanta Campus at Xi'an Shiyou University. The conference, hosted by Anton Oilfield Services Group, themed "Integration of Seismic, Geological, and Engineering for Technological Leadership and Breakthrough Contributions", invited experts to share cutting-edge knowledge in the industry and the latest research outcomes and technical application cases in seismic, geological, and reservoir studies around ten topics. The innovative combination of integrated seismic, geological, and engineering development with artificial intelligence expanded the horizons of the attendees and provided new ideas for oil and gas
exploration and development.

 

Case：Anton Debuted at the 24th China International Petroleum & Petrochemical Technology and Equipment Exhibition

 

In March 2024, the 24th China International Petroleum & Petrochemical Technology and Equipment Exhibition opened grandly at the China International Exhibition Center (New Hall) in Beijing. Anton debuted at Booth E1210 in Hall East 1, with the theme of "Anton's Comprehensive Solutions for Oil and Gas Development", showcasing Anton's concept of sustainable development in oil and gas. At the exhibition, Anton arranged multiple thematic presentations, offering personalized services and customized solutions to specific customers and technical needs, sharing the latest outcomes of Anton's comprehensive solutions for oil and gas development, devoted to continuously improving geological engineering technology capabilities, and creating breakthrough contributions through joint innovation with customers.

 

Case：Anton Attended the Malaysia PETROS Natural Gas Blueprint Summit and Signed a Strategic Cooperation Agreement

 

In November 2024, Anton Oilfield Services Group attended the Malaysia PETROS Natural Gas Blueprint Summit, where it showcased Anton's localized industrial chain solutions for natural gas and the overall strength of Anton's Chinese ecological partners in the natural gas field. Supported by the Hong Kong listed company VPower Group, Anton set up an LNG power generation project model based on VPower Group and China National Technical Imp. & Exp. Corporation at the summit venue and signed a strategic cooperation agreement with Petroleum Sarawak Berhad in collaboration with local partners, facilitating international cooperation.